How do I dispute an unfair rental bond deduction in NSW?

Disputing an Unfair Rental Bond Deduction in NSW

If your landlord or agent has made deductions from your rental bond that you believe are unfair or unlawful, you have several steps you can take.

First Steps

• Request itemised details – Ask your landlord or agent in writing for a detailed breakdown of all deductions, including photos or quotes for damage repairs
• Check the condition report – Compare deductions against the original condition report you signed at the start of your tenancy
• Gather evidence – Keep photos, emails, and any proof that the property was in good condition when you left

Formal Dispute Process

If you cannot resolve the issue directly, you can lodge a bond dispute application with the Rental Bond Board:

• Contact the Rental Bond Board at the NSW Department of Communities and Justice
• Complete the dispute form and submit it within 12 months of the bond being returned or deducted
• Include copies of your condition report, photos, and written correspondence
• Pay the application fee (currently around $60–$80)

What Counts as Fair Deductions?

Landlords can only deduct for:

• Damage beyond normal wear and tear
• Unpaid rent or utilities
• Cleaning costs (only if the property is left unreasonably dirty)
• Repairs needed due to tenant damage

They cannot deduct for normal wear and tear, minor marks, or maintenance issues.

Get Help

• Community Legal Centres offer free advice on rental disputes
• Tenants' unions in NSW can provide guidance and support
• Contact Fair Trading NSW for information about your rights

Fair Trading NSW | Department of Communities and Justice

This is general information only. Check official sources before acting.