How do I get a letter of introduction from Centrelink in Australia?

Getting a Letter of Introduction from Centrelink

A Centrelink letter of introduction (also called a verification letter) confirms your identity and Centrelink customer details. Here's how to get one:

How to Request a Letter

• Online: Log into your myGov account, select Centrelink, and look for the option to request a letter or document. You can download it immediately.
• By phone: Call Centrelink on 13 17 17 (Monday to Friday, 8am–5pm) and ask them to post a letter to you.
• In person: Visit your nearest Centrelink office with proof of identity. Staff can provide a letter on the spot or arrange to send one.

What You'll Need

To access Centrelink services online, you need:

• A myGov account linked to your Centrelink record
• Your Customer Reference Number (CRN)
• Proof of identity (passport, driver's license, or birth certificate)

Common Uses

Centrelink letters are often needed for:

• Opening a bank account
• Renting accommodation
• Proving your address
• Employment or study applications

If You're New to Australia

If you've just arrived and don't have a Centrelink record yet, you may need to apply for a payment first or use alternative proof of identity documents (passport, visa grant letter, or rental agreement).

Visit Services Australia for more information about Centrelink

This is general information only. Check official sources before acting.