How do I get my rental bond back in NSW?

Getting Your Rental Bond Back in NSW

When you move out of a rental property in NSW, your bond should be returned to you. Here's how the process works:

Standard Process

• Bond lodgement: Your landlord or agent must have lodged your bond with the NSW Fair Trading Rental Bond Board within 10 days of receiving it
• End of tenancy: When you leave, the landlord has 14 days to either return your bond or claim deductions
• No deductions: If there are no deductions, your bond is returned in full within 14 days
• With deductions: If the landlord claims deductions (for damage, unpaid rent, or cleaning), they must provide an itemised list with evidence

If Your Bond Isn't Returned

• Contact your landlord or agent in writing, requesting the bond and asking for an explanation if deductions were made
• Check the Fair Trading website to verify your bond was lodged correctly
• If the landlord won't respond or you disagree with deductions, you can apply to the NSW Civil and Administrative Tribunal (NCAT) for a bond dispute resolution
• NCAT applications are free and can be made online

Disputing Deductions

You can challenge deductions if you believe they're unfair or excessive. Common disputes include:

• Normal wear and tear being charged as damage
• Excessive cleaning charges
• Deductions for pre-existing damage

Keep photos from your move-in inspection and move-out to support your case.

Useful Resources

• NSW Fair Trading – Bond information and dispute resolution
• NCAT – Apply for bond disputes online
• Tenants' Union NSW – Free advice for renters

This is general information only. Check official sources before acting.