How do I set up internet at my new address in Australia?

Setting Up Internet at Your New Address in Australia

Here are the main steps to get internet connected at your new home:

1. Check What's Available

First, find out what internet services are available at your address. Most areas have multiple providers offering different speeds and technologies.

• NBN (National Broadband Network) – Australia's main high-speed network. Check availability at nbnco.com.au
• ADSL or Cable – Older technologies, still available in some areas
• Mobile broadband – A backup option if fixed-line isn't available

2. Compare Providers

Major internet service providers (ISPs) include Telstra, Optus, Vodafone, iiNet, TPG, and many others. Compare plans based on:

• Speed (measured in Mbps)
• Data limits (unlimited or capped)
• Monthly cost
• Contract length
• Customer service ratings

3. Place Your Order

Contact your chosen provider online, by phone, or visit a retail store. You'll need:

• Your address
• Proof of identity
• Payment details
• Contact phone number

4. Installation and Connection

Most providers will arrange installation within 1–4 weeks. A technician may need to visit your home to set up the connection. Some areas have self-installation options.

5. Set Up Your Equipment

Once connected, the provider will supply a modem/router. Follow their instructions to:

• Connect the device to power and the wall socket
• Set up your Wi-Fi network name and password
• Connect your devices

Useful Resources

• NBN Co – Check availability and plans
• ACMA – Australian Communications and Media Authority for complaints or issues

This is general information only. Check official sources before acting.