What is a migration agent scam and how do I avoid it?

What is a Migration Agent Scam?

A migration agent scam occurs when someone offers to help with your visa or immigration application but either:

• Charges excessive fees without delivering services
• Provides false or misleading information about visa requirements
• Submits fraudulent documents or false claims
• Promises guaranteed visa outcomes (which is impossible)
• Disappears after taking your money
• Is not legally registered to provide migration advice

How to Avoid Migration Agent Scams

• Check registration: Only use agents registered with the Migration Agents Registration Authority (MARA). Search their database to verify credentials.
• Get written agreements: Always have a signed contract showing fees, services, and timeframes before paying anything.
• Avoid unrealistic promises: No one can guarantee a visa will be approved. Be suspicious of agents who promise this.
• Ask for references: Request contact details of previous clients and follow up with them.
• Use official channels: Check Department of Home Affairs for accurate visa information yourself.
• Be cautious with upfront payments: Legitimate agents typically invoice after work is completed, not before.
• Verify contact details: Scammers often use fake websites or phone numbers. Call the official MARA number to confirm an agent's details.

If You've Been Scammed

• Report to Scamwatch (Australian Consumer Protection)
• Contact MARA if an unregistered agent was involved
• Report to local police
• Contact your bank if money was transferred

Free help is available: Community legal centres and settlement services offer free migration advice. Ask your local council or Home Affairs for referrals.

This is general information only. Check official sources before acting.